IS THERE MORE THAN ONE WAY TO PLACE AN ORDER?

Yes, orders can be placed via the order.petra.com website, your account’s sales representative and via FTP (File Transfer Protocol). To get set up for FTP, you will need to contact your sales representative and provide your static IP address.

WHEN DO I GET CHARGED FOR MY ORDER?

Orders are charged to the assigned credit card on the account after the order has shipped.

If you have applied for NET terms, you will be required to make payment within 30 days of the shipment date to remain in good standing. Local customers can pay in person at The B2B Store.

ARE ORDERS PLACED AND SHIPPED DURING THE WEEKEND?

Orders can be submitted at any time over the weekend, but orders placed during the weekend will not be shipped out until Monday.

WHAT HAPPENS IF AN ORDER IS PLACED FOR SEVERAL ITEMS AND ONE OR MORE ARE BACKORDERED?

If the order is set to Ship Complete, the order will ship as one shipment after the last backordered product comes into stock. If the order is set to Ship Incomplete, the order will ship in multiple shipments as products come into stock.

To choose Ship Complete go to your cart and proceed to checkout. Once you reach the Shipping Method section, select Ship Complete to have your order delivered once products on backorder have arrived.

IS THERE A MINIMUM ORDER QUANTITY?

Yes, our mininum order quantity is $35,000

If you have further questions about your order, please contact [email protected]