WHO IS BASILIO’S PREFERRED SHIPPING CARRIER?

FedEx® is Basilio Inc default carrier.

WHAT IF I WANT TO USE A DIFFERENT CARRIER?

When placing a web order, available carrier options will be listed. However, only FedEx® shipping rates will be shown. If an order is being emailed in, simply state which method you would like to use. Again, if you don’t specify, Basilio Inc will default to FedEx®.

IS THERE A FLAT-RATE SHIPPING OPTION?

Yes, there are multiple flat-rate shipping options with Basilio Inc. It is based on the total weight of the shipment. To learn more, login to your account and read Basilio Inc’s flat rate agreement.

CAN I CUSTOMIZE MY SHIPPING LABEL?

Yes, you can contact our live customer support team at [email protected] with your account number (phone number) and your request.

DOES BASILIO INC SHIP INTERNATIONALLY?

Please see our Terms & Conditions for more information on international shipping guidelines and freight costs.

CAN PRODUCTS WITH LITHIUM ION BATTERIES BE SHIPPED VIA AIR SHIPPING SERVICES?

No, they cannot. These products can only be shipped via ground shipping.

CAN BASILIO INC SHIP TO FBA WAREHOUSES?

Yes, Basilio Inc can. You must be signed up for Basilio Inc’s FBA program before FBA orders can be placed. The offer for enrollment into the FBA program will be made during the initial discussion with your sales representative.

CAN BASILIO INC SHIP TO FREIGHT FORWARDERS?

Yes, Basilio Inc can. Please see our Terms & Conditions for more information on shipping guidelines and freight costs.

For more questions about shipping, please contact [email protected]