| Job Summary: |
| The Social Media Quality Analyst Specialist is a detail-oriented and self-motivated entry-level or junior level individual with at least a year of experience, on the job or relevant. The incumbent should have a solid understanding of quality assurance principles and methodologies along with hands-on experience with social media applications. The role will focus on ensuring quality and content posted on socmed platformsL BitChute, Buzzsprout, Facebook, Instagram, LinkedIn, Podchaser, Publer, Rumble, Pinterest, Streamyard, Tiktok, X/Twitter and/or VidIQ. |
| Key Responsibilities: |
| Reports to the Sales Manager/Marketing Manager/Operations Manager regarding the productivity under the Operations Department, the challenges encountered with their respective action plan, and strategies to be developed or implemented; Specific Responsibilities: a. Conduct quality assurance audits to social media content before it’s scheduled for posting; b. Developing processes to ensure content is QA’ed; c. Verifies that information posted is factually correct, especially about Amazon; d. Tests and verified that all links in content to be posted are working correctly; e. Verifies that all components in a piece of social content are done (ex: title, thumbnail, descriptions, timestamps, etc.); f. Coach team members how to improve their content when errors are discovered and guidance to end-users regarding software functionality and troubleshooting; g. Collaborate with team members and corresponding departments to improve QA processes, methodologies, and documentation; h. Other related duties. |
| Competencies: |
| Education: At least a Diploma in any discipline; Skills and Work Experiences: a. At least 1 year of relevant experience in Social Media QA Specialist; b. Strong understanding of quality assurance principles, methodologies, and best practices; c. Hands-on experience with Social Media Platforms: BitChute, Buzzsprout, Facebook, Instagram, LinkedIn, LinkTree, Podchaser, Publer, Rumble, Pinterest, Streamyard, TikTok, X (formerly Twitter) and/or VidIQ; d. Experience with Monday or similar project management tools for task and project tracking; e. Familiarity with software testing techniques, tools, and defect-tracking systems; f. Excellent analytical and problem-solving skills; g. Strong communication and interpersonal skills; h. Ability to work both independently and collaboratively within a team environment. |
| Key Performance Indicators: |
| Learning: Never-ending acquisition of knowledge and skills. Eagerness: To get started. Keenness. Bias for fresh action. Tech Savvy: 55+ WPM, Excel guru, Google enthusiast, uses Slack threads Consistent Communication: Frequently convey info with clarity, accuracy, and purpose to all parties. Teaching: Help others learn, share your knowledge. |