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Customer Service Tips for Wholesalers

In a world full of developments and constant changes, one doesn’t want to be in a cutting-corners situation. This desire is completely understandable, since money is the base of everything material. Of course, you can say that money doesn’t buy love or happiness, but how can one be happy without a roof over their head and food in their belly?

As you can see, we find this strive for the best even more important than it really is! Happiness and love are indeed the center of our life; however, money is also something that one needs to have! So, if you are one of those people who want to earn money and be happy together with it, this wholesale blog is right for you!

Being a wholesaler on Amazon is not only very profitable and interesting. You need to be completely immersed in this world, know every detail about it and what you should do to circumvent or overcome difficulties. One of those obstacles that we are talking about is Amazon’s ideal of customer service. If you do something that hurts Amazon customers in any way, you will lose your store and won’t be able to work on your wholesale business management! So, let’s understand how one can improve customer service and succeed on one of the biggest online platforms of the world!

Always Care!

Sounds quite obvious, right? However, this is more serious than you think! Ignoring customers was once a tradition among sellers, which was however dispelled by the arrival of Amazon. When this enormous platform started winning the race, it understood that customers are the base of everything! And this is how we got here…

This is why Amazon always encourages its sellers to communicate with customers in a proper and well-mannered way, and provide good customer service. Luckily, we have someone to look at and take as an example! Are you operating an Amazon FBA wholesale business? Then always care and help customers get their answers as soon as it is possible!


We know how hard it is to understand customers, especially those who are dissatisfied with your product, delivery or store. You can have thousands of great orders, and still suddenly find a customer who wants a refund or leaves negative reviews: so don’t get disappointed, there’s always a solution!

If a customer wants to fight with you, go back to the drawing board and try to picture the entire situation. Understand where you went wrong, and what you can do to make customers happy. This is not an easy step to make, we know that! And of course, we’re not talking about those who are literally impossible to handle: even top Amazon sellers can’t satisfy them in this case, they’re hopeless!


Answer their questions before they do that by themselves! This is why every business worth its salt has an FAQ page where all the frequently asked questions are included. If you do so, customers will think of you as a caring and thoughtful person who wants to provide good customer service no matter what.

If you liked this idea and want to start creating your FAQ page, ask yourself and your colleagues what questions they would probably pose, and if it’s possible, what questions are already there on your account. Combine these inquiries and start creating your FAQ page!


Customer service is very often violated because of misunderstandings. Customers want one thing but get something completely different… How is that even possible? Well, it’s because you haven’t mastered the art of creating product descriptions and titles yet! Having a good online presence, comprehensive descriptions and attractive titles is actually similar to calling cards – if you have a good appearance, you are ready to win this race!  So, if you need help, you know how to contact us!

It’s not rocket science that selling on Amazon requires patience and hard-work. And to be honest, it’s not only about marketing or showcasing your products: it’s also about Amazon listing optimization, Amazon account management and other techniques that you should use. What’s more, you need to understand why sellers like you prefer Amazon FBA wholesale, and why some of them prefer doing everything by themselves: everything matters when you want to wholesale!

So, if you’re wholesaling, have questions or simply want to improve your wholesale business operations, simply contact us and win!

Jerome Basilio

Assisting businesses with Wholesale and Multimarket Management services is a passion of mine and that is why I formed Basilio Corporation, providing such services for 84 companies as of today. Basilio Corporation has sold a total of 52 stores for seven figures, in open digital exit broker companies. The company has partnered with Khachaturov Group, a leader in multiple industries, which has strengthened its resources. Over the years, I have used my experience to consult top players in the business, and mentored minds which became influential millionaires in the eCommerce sphere.