| Job Summary: |
| The Amazon Specialist is expected to handle some aspects of troubleshooting PPC, SEO & fixing listings & Copy, Design and Catalogue Merchandising and Troubleshooting. |
| Key Responsibilities: |
| Reports to the Operations Manager regarding the productivity under the Operations Department, the challenges encountered with their respective action plan, and strategies to be developed or implemented; Specific Responsibilities: a. Ensure that assigned accounts are properly worked on, along with providing updates in a timely manner. All deliverables must be pristine quality before submission; b. Work on catalog merchandising and/or troubleshooting tasks with proficiency. This includes manual updates, uploads, and flat files; c. Perform ongoing keyword optimization and competitor analysis and optimize listing copy when necessary; d. Produce Competitor Research, keyword research, Phase 1 to 4 SEO, and other different SEO-related tasks like producing keyword tracking reports, indexation reports, and alike. e. This must be done in compliance with Amazon’s policies;Identify project roadblocks and report immediately to the Brand Manager and/or other team members who may be affected by the problem; f. Other related duties. |
| Competencies: |
| Education: At least a Diploma in any discipline; Work Experiences: At least 6 months of experience in Amazon merchandising and/or troubleshooting; Skills a. Knowledgeable in uploading Amazon listings in manual/flat files; b. Familiarity with suppressed listing and account health management; c. Excellent organizational and analytical skills; d. Must be computer-literate; e. Solid background and understanding of the Amazon Seller Central; f. Experience in handling 1-2 client calls and/or accounts. |
| Key Performance Indicators: |
| Learning: Never-ending acquisition of knowledge and skills. Eagerness: To get started. Keenness. Bias for fresh action. Tech Savvy: 55+ WPM, Excel guru, Google enthusiast, uses Slack threads Consistent Communication: Frequently convey info with clarity, accuracy, and purpose to all parties. |
Category: Customer Support