About Basilio Inc. We are a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop and the open web. We hire operators, train them on proven systems and give them real accounts to run.
Job Summary
Keep our clients happy, informed and growing with us. You will be their advocate inside Basilio Inc, join calls, solve issues and make sure they want to stay.
Key Responsibilities
- Own relationships with a portfolio of client accounts
- Join client calls and run regular check ins and reviews
- Coordinate with sales, operations and delivery teams to solve issues
- Spot risks early and act before a client churns
- Identify upsell and expansion opportunities
- Keep account notes and status current in the CRM
Competencies
- Empathy
- Clear, confident communication
- Problem solving
- Ownership
Skills
- Client relationship management
- Meeting facilitation
- Basic reporting and data reading
- Conflict resolution
Tools You Will Use
HubSpot or a similar CRM, Google Workspace, Zoom, Slack, monday.com
Education
Bachelor degree in business, communications or a related field.
Work Experience
Two to three years in client success, account management or agency client service.
Key Performance Indicators
- Client retention rate
- Client satisfaction score
- Expansion revenue
- Response time
Working with AI
AI is part of how we work. You will use approved AI tools to research, draft and QA faster, then apply your own judgment before anything reaches a client.
Job Category: Customer Support
Job Type: Flexible Freelance Full Time Part Time
Job Location: Cebu Philippines Yerevan Armenia