Job Summary
Basilio builds and runs entire business lines for clients: digital offers, agencies, and courses, with a strategic wrapper on top.
As an Academy Community Leader at Basilio Inc, you run the Basilio Academy community and keep course clients supported and winning. You sit inside the Managed Business Lines team, own your results, and are measured on what you move, not hours logged.
Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.
What You Will Own
- Own the Academy and course community across the group’s education platforms
- Answer client and student questions every day and keep the community active and supported
- Host and support live sessions, Q&A calls, and workshops with clients
- Onboard new students and guide them through the curriculum to real results
- Surface common questions and gaps back to the course and content teams
- Drive engagement, completion, and community-led wins and testimonials
- Coordinate the specialists and systems the line needs to run
- Own the numbers end to end and report growth and risk honestly
- Keep the roadmap moving and adjust it to what the data shows
A Typical Week
- Move your core metrics: community engagement and active members and response time and resolution on client questions
- Hands-on execution in Circle or Skool or similar community platform, Zoom or live-streaming tools, course and LMS platforms
- Sync with research, media, content, web, and account teams and report progress
What Success Looks Like
- First 30 to 60 days: you are fully ramped on your accounts and tools and already moving community engagement and active members
- Ongoing: you consistently hit target on community engagement and active members and response time and resolution on client questions
- You leave every account, campaign, or project measurably better than you found it
Competencies
- Warm, credible community leadership
- Comfort on camera and in live Q&A
- AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
- Ownership: you run your lane end to end and are measured on the outcome
- Clear, direct written and verbal communication
- Comfort working in a fast, data-driven, remote-first team
- Discipline with process, deadlines, and documentation
- Coachability: you take feedback and turn it into better work fast
Education
Bachelor’s degree in a related field, or equivalent experience.
Work Experience
2 to 4 years in community management, customer success, education, or coaching.
Tools You Will Use
- Circle or Skool or similar community platform
- Zoom or live-streaming tools
- course and LMS platforms
- Notion or Airtable
- ChatGPT (OpenAI)
- Claude (Anthropic)
- OpenRouter
- Qwen
What You Bring
- Fluent English, written and spoken
- Strong organization and the ability to juggle multiple priorities
- A self-starter who does not need to be chased
- Reliable high-speed internet and a professional remote setup
Key Performance Indicators
- Community engagement and active members
- Response time and resolution on client questions
- Course completion and satisfaction
- Live session attendance
- Testimonials and community-led wins generated
- Quality and consistency of your work as reviewed by your lead
- Reliability: you hit deadlines and communicate early when something is at risk
Who You Will Work With
You work alongside research, media, content, web, and account teams across the whole line. You report to your division director and partner directly with account teams and, where the role calls for it, clients.
Working With AI (Required)
AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.
Use AI across research, build, content, and reporting to run a whole line leaner. You own strategy, numbers, and quality and coordinate AI-augmented teams toward the client’s outcome.
Growth Path
Clear path from Manager to Senior Manager to Department Director as you grow the results and the team, with leadership development along the way.