Job Summary
Basilio Inc is building the leadership bench that runs the company day to day so the founders can move to the back seat and guide from there. These are the seats that own strategy, delivery, and results across the whole business.
As a Director of Client Services at Basilio Inc, you own the client portfolio, retention, and expansion across every account. You sit inside the Executive & Leadership team, own your results, and are measured on what you move, not hours logged.
Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.
What You Will Own
- Own the health, retention, and growth of the whole client book
- Lead account and client success managers to strong outcomes
- Step into the biggest accounts and highest-stakes moments
- Turn results into references, case studies, and expansion
- Report portfolio health and revenue to leadership
- Build and develop the leaders and teams under you
- Set the standard and hold the whole function to it
- Report results and risk to ownership with no spin
A Typical Week
- Move your core metrics: net revenue retention and expansion and portfolio health and satisfaction
- Hands-on execution in CRM, reporting and BI tools, Google Workspace
- Sync with the founders, the other directors, and every team lead and report progress
What Success Looks Like
- First 30 to 60 days: you are fully ramped on your accounts and tools and already moving net revenue retention and expansion
- Ongoing: you consistently hit target on net revenue retention and expansion and portfolio health and satisfaction
- You leave every account, campaign, or project measurably better than you found it
Competencies
- Portfolio-level client leadership
- Executive relationship command
- AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
- Ownership: you run your lane end to end and are measured on the outcome
- Clear, direct written and verbal communication
- Comfort working in a fast, data-driven, remote-first team
- Discipline with process, deadlines, and documentation
- Coachability: you take feedback and turn it into better work fast
Education
Bachelor’s degree in Business, Marketing, or a related field; advanced degree a plus.
Work Experience
8 or more years in client services, account leadership, or customer success leadership.
Tools You Will Use
- CRM
- reporting and BI tools
- Google Workspace
- ChatGPT (OpenAI)
- Claude (Anthropic)
- OpenRouter
- Qwen
- Aux Alpha (via OpenRouter)
What You Bring
- Fluent English, written and spoken
- Strong organization and the ability to juggle multiple priorities
- A self-starter who does not need to be chased
- Reliable high-speed internet and a professional remote setup
Key Performance Indicators
- Net revenue retention and expansion
- Portfolio health and satisfaction
- Reference and case-study rate
- Team performance
- Quality and consistency of your work as reviewed by your lead
- Reliability: you hit deadlines and communicate early when something is at risk
Who You Will Work With
You work alongside the founders, the other directors, and every team lead across the group. You report to your division director and partner directly with account teams and, where the role calls for it, clients.
Working With AI (Required)
AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.
You lead an AI-augmented company. You set the standard for how teams use AI, make the calls on tools and workflows, and expect every function to be faster and sharper because of it, without ever giving up human judgment or accountability.
This role also works with the advanced stack: routing between models through OpenRouter, including Aux Alpha (an OpenRouter-routed model) and Qwen, choosing the right model for each task, and orchestrating multi-step, AI-assisted and agentic workflows. You understand the purpose and tradeoffs of each model and can build and supervise AI systems, not just single prompts.
Growth Path
Director-level ownership with a path to broader division and cross-brand leadership across the Basilio group as you scale results and teams.