Job Summary
Basilio’s client, operations, and leadership teams own delivery quality, client outcomes, and the systems the whole company runs on.
As a Client Success Manager at Basilio Inc, you make sure clients get outcomes and stay. You sit inside the Client, Operations & Leadership team, own your results, and are measured on what you move, not hours logged.
Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.
What You Will Own
- Own client outcomes, onboarding, and ongoing value across the account
- Spot risk early and act before it becomes churn
- Run reviews that connect work to results
- Drive references, case studies, and expansion
- Keep communication, timelines, and documentation clean across teams
- Spot risk early and act before it reaches the client
- Improve the systems and standards the whole team runs on
A Typical Week
- Move your core metrics: retention and net revenue retention and client health scores
- Hands-on execution in CRM, reporting and BI tools, PM tools
- Sync with every service division, plus clients at the decision-maker level and report progress
What Success Looks Like
- First 30 to 60 days: you are fully ramped on your accounts and tools and already moving retention and net revenue retention
- Ongoing: you consistently hit target on retention and net revenue retention and client health scores
- You leave every account, campaign, or project measurably better than you found it
Competencies
- Outcome ownership
- Proactive risk management
- AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
- Ownership: you run your lane end to end and are measured on the outcome
- Clear, direct written and verbal communication
- Comfort working in a fast, data-driven, remote-first team
- Discipline with process, deadlines, and documentation
- Coachability: you take feedback and turn it into better work fast
Education
Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
Work Experience
3 to 5 years in client success or account management.
Tools You Will Use
- CRM
- reporting and BI tools
- PM tools
- Google Workspace
- ChatGPT (OpenAI)
- Claude (Anthropic)
- OpenRouter
- Qwen
What You Bring
- Fluent English, written and spoken
- Strong organization and the ability to juggle multiple priorities
- A self-starter who does not need to be chased
- Reliable high-speed internet and a professional remote setup
Key Performance Indicators
- Retention and net revenue retention
- Client health scores
- Reference and case-study rate
- Expansion revenue
- Quality and consistency of your work as reviewed by your lead
- Reliability: you hit deadlines and communicate early when something is at risk
Who You Will Work With
You work alongside every service division, plus clients at the decision-maker level. You report to your division director and partner directly with account teams and, where the role calls for it, clients.
Working With AI (Required)
AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.
Use AI for reporting, summaries, planning, and communication support. You own client outcomes, quality, and judgment, and you verify AI output before it reaches a client or a decision.
Growth Path
Clear path from Manager to Senior Manager to Department Director as you grow the results and the team, with leadership development along the way.