Job Summary
Basilio’s client, operations, and leadership teams own delivery quality, client outcomes, and the systems the whole company runs on.
As a Department Director at Basilio Inc, you own a division’s output, team, and client results. You sit inside the Client, Operations & Leadership team, own your results, and are measured on what you move, not hours logged.
Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.
What You Will Own
- Lead a service division across strategy, delivery, and team
- Set the standard and the roadmap the division delivers against
- Develop leads and specialists and hold the quality bar
- Own the division’s client results and growth
- Keep communication, timelines, and documentation clean across teams
- Spot risk early and act before it reaches the client
- Improve the systems and standards the whole team runs on
A Typical Week
- Move your core metrics: division revenue and client results and delivery quality and retention
- Hands-on execution in BI and reporting tools, CRM and PM tools, Google Workspace
- Sync with every service division, plus clients at the decision-maker level and report progress
What Success Looks Like
- First 30 to 60 days: you are fully ramped on your accounts and tools and already moving division revenue and client results
- Ongoing: you consistently hit target on division revenue and client results and delivery quality and retention
- You leave every account, campaign, or project measurably better than you found it
Competencies
- Division-level leadership
- Strategic and operational range
- AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
- Ownership: you run your lane end to end and are measured on the outcome
- Clear, direct written and verbal communication
- Comfort working in a fast, data-driven, remote-first team
- Discipline with process, deadlines, and documentation
- Coachability: you take feedback and turn it into better work fast
Education
Bachelor’s degree in a relevant field; advanced degree a plus.
Work Experience
7 or more years in the discipline with team and P&L or delivery leadership.
Tools You Will Use
- BI and reporting tools
- CRM and PM tools
- Google Workspace
- ChatGPT (OpenAI)
- Claude (Anthropic)
- OpenRouter
- Qwen
- Aux Alpha (via OpenRouter)
What You Bring
- Fluent English, written and spoken
- Strong organization and the ability to juggle multiple priorities
- A self-starter who does not need to be chased
- Reliable high-speed internet and a professional remote setup
Key Performance Indicators
- Division revenue and client results
- Delivery quality and retention
- Team performance and development
- Roadmap delivery
- Quality and consistency of your work as reviewed by your lead
- Reliability: you hit deadlines and communicate early when something is at risk
Who You Will Work With
You work alongside every service division, plus clients at the decision-maker level. You report to your division director and partner directly with account teams and, where the role calls for it, clients.
Working With AI (Required)
AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.
Use AI for reporting, summaries, planning, and communication support. You own client outcomes, quality, and judgment, and you verify AI output before it reaches a client or a decision.
This role also works with the advanced stack: routing between models through OpenRouter, including Aux Alpha (an OpenRouter-routed model) and Qwen, choosing the right model for each task, and orchestrating multi-step, AI-assisted and agentic workflows. You understand the purpose and tradeoffs of each model and can build and supervise AI systems, not just single prompts.
Growth Path
Director-level ownership with a path to broader division and cross-brand leadership across the Basilio group as you scale results and teams.