Job Summary
Basilio’s client, operations, and leadership teams own delivery quality, client outcomes, and the systems the whole company runs on.
As an Operations Manager at Basilio Inc, you run the systems that let delivery scale without breaking. You sit inside the Client, Operations & Leadership team, own your results, and are measured on what you move, not hours logged.
Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.
What You Will Own
- Own the processes, tools, and capacity that delivery runs on
- Balance workload and staffing across teams and accounts
- Build and improve the systems that make quality repeatable
- Report on throughput, utilization, and delivery health
- Keep communication, timelines, and documentation clean across teams
- Spot risk early and act before it reaches the client
- Improve the systems and standards the whole team runs on
A Typical Week
- Move your core metrics: utilization and throughput and on-time delivery across accounts
- Hands-on execution in Asana or Monday, BI and reporting tools, Google Workspace
- Sync with every service division, plus clients at the decision-maker level and report progress
What Success Looks Like
- First 30 to 60 days: you are fully ramped on your accounts and tools and already moving utilization and throughput
- Ongoing: you consistently hit target on utilization and throughput and on-time delivery across accounts
- You leave every account, campaign, or project measurably better than you found it
Competencies
- Systems and capacity command
- Steady operational leadership
- AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
- Ownership: you run your lane end to end and are measured on the outcome
- Clear, direct written and verbal communication
- Comfort working in a fast, data-driven, remote-first team
- Discipline with process, deadlines, and documentation
- Coachability: you take feedback and turn it into better work fast
Education
Bachelor’s degree in Operations, Business, or a related field, or equivalent experience.
Work Experience
5 to 7 years in operations or delivery management.
Tools You Will Use
- Asana or Monday
- BI and reporting tools
- Google Workspace
- ChatGPT (OpenAI)
- Claude (Anthropic)
- OpenRouter
- Qwen
- Aux Alpha (via OpenRouter)
What You Bring
- Fluent English, written and spoken
- Strong organization and the ability to juggle multiple priorities
- A self-starter who does not need to be chased
- Reliable high-speed internet and a professional remote setup
Key Performance Indicators
- Utilization and throughput
- On-time delivery across accounts
- Process adoption
- Capacity vs demand
- Quality and consistency of your work as reviewed by your lead
- Reliability: you hit deadlines and communicate early when something is at risk
Who You Will Work With
You work alongside every service division, plus clients at the decision-maker level. You report to your division director and partner directly with account teams and, where the role calls for it, clients.
Working With AI (Required)
AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.
Use AI for reporting, summaries, planning, and communication support. You own client outcomes, quality, and judgment, and you verify AI output before it reaches a client or a decision.
This role also works with the advanced stack: routing between models through OpenRouter, including Aux Alpha (an OpenRouter-routed model) and Qwen, choosing the right model for each task, and orchestrating multi-step, AI-assisted and agentic workflows. You understand the purpose and tradeoffs of each model and can build and supervise AI systems, not just single prompts.
Growth Path
Clear path from Manager to Senior Manager to Department Director as you grow the results and the team, with leadership development along the way.